FAQ

What is your shipping policy?

UK orders will be charged a standard shipping rate of £2.95, this covers all postage & packing on all items. You will always be able to see this charge before you place your order.

KampotPepper Direct will aim to pack & dispatch your order within 2 working days. We would like to have your Pepper with you within 5 working days however, we will not take any responsibility for any orders delayed by any circumstance beyond our control.

If you've changed your mind, don't worry, so long as we haven't yet dispatched your order we can cancel, all we ask is that you get in touch with us as soon as possible.If you have any queries at all about our delivery & returns policy please feel free to get in touch using our contact page.

This returns policy does not affect your statutory rights

Returns and Refunds

Refunds and Exchanges are to be returned via post - Please return all products via post to Kampot Pepper Direct, Drummonie House, Bridge of Earn, Perthshire PH2 9HN

ALL returns must be returned via post.

We offer a no quibble refund policy. Return within 21 days of receiving your purchase and we will exchange or refund providing the goods have been unopenedand undamaged -  Returns will ONLY be accepted with PROOF OF PURCHASE.

Please note that refunds DO NOT APPLY TO SALE PRODUCTS (sale goods and items with any form of discount are none refundable - exchange only) we will however exchange the item with in 2 weeks of purchase if you are not completely satisfied. This does not affect your statutory rights.

How do I order wholesale?

We have a very simple sign-up process for wholesale enquires.  Click here

Any other questions?

Please just contact us